FCC Behavioral Health
  • 05-Feb-2018 to 06-Apr-2018 (CST)
  • Poplar Bluff, MO, USA
  • Full Time

Job purpose 

The Access Coordinator is responsible for the on-going office operation in coordination with the Office Manager/ Clinical Manager/ Director and other support staff, and is to ensure support functions are provided to the personnel of the facility. 

Qualifications                       

  • Possession of a high school diploma or equivalent, AND
  • Prior Experience in clerical functioning and reception duties;
  • Proficient use of a computer is needed. 

Core Job Duties 

  • Communicates any vital information to Program Director for the purpose of continuing to pursue the agency's philosophy and goals.
  • Ensures that new individuals are admitted including all paperwork completed and all funding questions and information is obtained and entered.
  • Ensures that funding and admission records of person(s)-served are maintained in an up-to-date status so to avoid billing issues and concerns and to ensure proper clinical care.
  • Retrieve updated person(s)-served information and add to Electronic Health Record (EHR).
  • Ensures that all information/records obtained are complete and scanned properly into Electronic Health Record (EHR).                        
  • Effectively communicates any and all concerns to supervisor/Program Director.
  • Effectively manages the site Waiting List ensuring to update weekly with correct information regarding person(s)-served seeking services.
  • Effectively schedules intakes with person(s)-served.
  • Effectively processes all intake paperwork to ensure that signatures and any related data are captured at intake.
  • Answer Phones, direct calls to appropriate staff, make appointments and take messages for all staff. Use good communication skills in answering calls and projecting a positive image for the agency to the community.
  • Call and Remind person(s)-served of appointments.
  • Cross trained in other duties and positions vital to the operation of program/facility.
  • Ensuring communication and coordination with and between multiple service providers.
  • Ability to effectively utilize computer systems currently employed by FCC.
  • Maintain/improve professional competencies through training activities and/or other educational means.
  • Maintain awareness regarding the agency vision and assist staff in continuing motivation and empowerment.
  • Consistently complies with supervisory directives as it applies to enforcement of facility policies and procedures with person(s)-served.
  • Establish and maintain effective working relationships with individuals at all levels of the organization.
  • Listen to others to facilitate an open exchange of ideas and provide for effective communication.
  • Orally communicate information effectively and accurately.
  • Maintain confidentiality, at all times, within the legal framework. Will adhere to established guidelines regarding confidentiality as well as the agency's adopted code of ethics.
  • Maintain accurate and up-to-date records of person(s)-served as outlined in the agency and site Policies and Procedure Manuals.
  • Maintain acceptable attendance record, respect break periods and work with supervisor to ensure coverage during any absence.
  • Exhibit a professional appearance, attitude and demeanor that reflects confidence, positive self-esteem and overall professionalism when working with person(s)-served, co-workers, families and referral sources.
  • Demonstrate initiative and a "can do" attitude.
  • Other job duties and special projects as assigned.    

Core Competencies/Working Knowledge                       

  • Written and oral communication skills.
  • Team Building and Leadership skills.
  • Time management/prioritization of tasks.
  • Decision Making and Judgment.
  • Organizational Skills.
  • Ability to work with a team to promote site and agency mission.
  • Ability to provide constructive feedback and suggestions that benefit the agency as a whole.
  • Capable of solving problems and making sound judgments and decisions based on fact.
  • Self-motivated and able to work autonomously.
  • Demonstrate corporate "vision" in day-to-day activities
  • Demonstrate corporate "values" in day-to-day activities (Privacy, Choice, Professionalism, Collaborative, Respect, Ethics, Competency)
  • Adaptability/Flexibility - open to change (positive or negative) and to considerable variety in the workplace
  • Leadership - displays a willingness to lead, take charge and offer opinions and direction
  • Initiative - displays a willingness to take on responsibilities and challenges
  • Analytical Thinking - analyzes information and uses logic to address work-related issues and problems
  • Attention to Detail - careful about detail and thorough in completing work tasks
  • Achievement/Effort establish/maintain personally challenging achievement goals and exerting effort toward mastering tasks
  • Innovation - use creativity/alternative thinking to develop new ideas for and answers to work-related problems.
FCC Behavioral Health
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