FCC Behavioral Health
  • 09-Jun-2020 to 08-Aug-2020 (CST)
  • Poplar Bluff, MO, USA
  • Full Time

Job purpose 

The Clinical Manager has direct, supervision and leadership responsibilities to conduct clinical and administrative operations to fulfill the mission of FCC Behavioral Health at their program location(s) to assure quality, evidence-based care to person(s)-served. A three-pronged philosophy of clinical management shall be employed by each Clinical Manager: 

  1. Efforts shall improve the overall health of person(s)-served evidenced by clinical outcomes
  2. Efforts shall streamline access to care and minimize duplication of services evidenced by outcomes
  3. Efforts shall be done in the most efficient manner to reduce or sustain the cost-per-person of services evidenced by outcome 


Capable of conducting analytical evaluations and communicating effectively with their Clinical Officer, the Chief Operating Officer and other program stakeholders. Possess a Master's degree, certification and/or license in the program area with related experience OR as detailed below: 



  • A Master's Degree in Social Work, Psychology, Counseling, or related degree, with prior experience in the related field is required.
  • The candidate must meet the requirements to be recognized as a Qualified Mental Health Professional (QMHP). Licensure and/or a certified Co-Occurring Disorders Professional (CCDP) designation is preferred as well.                                                                                                                                                                                                

Core Job Duties 

  • Assure program operates within the constraints of the agency's certification (CARF, DMH) standards and strategic plan related to clinical care.
  • Assures that accurate and timely case records and documents are maintained on all person(s)-served according to agency and site Policies and Procedures.
  • Conduct monthly documentation reviews of program staff.
  • Responsible for operation of day-to-day clinical services.
  • Provide clinical supervision to all clinical staff to include weekly supervision sessions.
  • Actively lead program staff, reporting any staffing recommendations to the Program Director.
  • Keeps current in education and research regarding therapeutic strategies.
  • Actively seek clinical enhancements to access or service delivery using evidence-based practices.
  • Actively seek stakeholder feedback to inform practices.
  • Demonstrates a caring and compassionate approach to person(s)-served care.
  • Follow's up with all no-shows who have attended three (3) or more sessions, by telephone or individualized letter.
  • Conducts regularly scheduled staff meetings and clinical staffing for treatment review and formally presenting cases, as assigned.
  • Conducts individual/group therapy sessions with assigned person(s)-served and/or the person(s)-served family, as needed.
  • Completes all treatment plans, clinical progress notes and social assessments in a timely fashion.
  • Maintains a working knowledge of all civil involuntary detention procedures.
  • Enter clinical review information into CIMOR for the purpose of obtaining approval for additional recommended treatment services beyond the initial customary service authorization.
  • Actively develop and communicate with program referrals.
  • Assure written reports to appropriate persons and/or agencies are completed in a timely manner, including the provision of such when necessary.
  • Assure staff meet minimal contact hours to achieve productivity goals.
  • Communicate any vital information to the Program Director for the purpose of continuing to pursue the agency's philosophy and goals.
  • Maintain awareness regarding the agency's vision and assist clinical/support staff in continuing motivation and empowerment.
  • Conduct program outcomes to evaluate impact(s) of interventions on person(s)-served.
  • Resolve clinical issues, to include crisis intervention, in a manner that respects the person(s)-served needs first and foremost. This includes prioritizing access to services and assuring ethical clinical practices in all program elements.
  • Is accepting of individual differences among person(s)-served.
  • Advocate for person(s)-served needs within and outside of the agency.
  • Represent the agency in a caring, professional manner to stakeholders and the local community.
  • Conduct monthly focus groups with person(s)-served to inform/enhance service delivery/availability.
  • Assists in educating the community on available services and help reduce stigma associated with recovery efforts.
  • Ability to analyze and evaluate situations to determine appropriate courses of action.
  • Ability to adapt to changes in priorities, work assignments and other interactions.
  • Ability to prioritize work assignments and/or problem solutions to ensure completion within established timeframes.
  • Ability to work on multiple projects and/or assignments simultaneously.
  • Ability to interact with and relate effectively to individuals at all levels of an organization.
  • Ability to perform job tasks during stressful working conditions (e.g. tight deadlines, heavy workload)
  • Is oriented to problem-solving methods when conflicts arise.
  • Provide crisis intervention services and/or coordinate referral for crisis services, as needed.
  • Ability to interact tactfully and diplomatically with a variety of audiences, including frustrated, angry or otherwise emotional individuals.
  • Ability to work with others to identify problems to seek improvements in work flow processes.
  • Conduct an annual CARF/DMH program review that compares standards to FCC's policies for general clinical compliance. This report shall be compiled and submitted each January for the prior calendar year.
  • Report quarterly outcomes. Compile the data and provide a report each JAN, APR, JUL, and OCT to the Clinical Care Team.
  • Coordinate quarterly person(s)-served satisfaction surveys to be conducted in accordance with the PQI Plan.
  • Monthly updates to the Clinical Care team on waiting list, census, capacity, staffing needs, fiscal reports and productivity.
  • Other such reports as the Program Director, Clinical Officer and/or COO may deem necessary.
  • Establish and maintain effective working relationships with individuals at all levels of the organization.
  • Listen to others to facilitate an open exchange of ideas and provide for effective communication.
  • Orally communicate information effectively and accurately.
  • Ability to effectively utilize computer systems currently employed by FCC.
  • Assure program operates within the constraints of the agency's certification (CARF, DMH) standards and strategic plan related to clinical care.
  • Maintain confidentiality, at all times, within the legal framework. Will adhere to established guidelines regarding confidentiality as well as the agency's adopted code of ethics.
  • Maintain accurate and up-to-date records of person(s)-served as outlined in the agency and site Policies and Procedure Manuals.
  • Maintain acceptable attendance record, respect break periods and work with supervisor to ensure coverage during any absence.
  • Exhibit a professional appearance, attitude and demeanor that reflects confidence, positive self-esteem and overall professionalism when working with person(s)-served, co-workers, families and referral sources.
  • Demonstrate initiative and a "can do" attitude.
  • Other job duties and special projects as assigned.                                                                                                                                                                                                                                                        

Core Competencies/Working Knowledge                       

  • Cognitive Behavior Theory
  • Relapse Prevention Theory
  • Motivational Interviewing
  • Trauma Informed Care
  • Biopsychosocial needs
  • Suicide Prevention
  • Wellness Coaching
  • Assessment Tools
  • Medication Assisted Treatment (MAT)
  • Integrated Treatment for Co-Occurring Disorders (ITCD)
  • Demonstrate corporate "vision" in day-to-day activities
  • Demonstrate corporate "values" in day-to-day activities (Privacy, Choice, Professionalism, Collaborative, Respect, Ethics, Competency)
  • Adaptability/Flexibility - open to change (positive or negative) and to considerable variety in the workplace
  • Leadership - displays a willingness to lead, take charge and offer opinions and direction
  • Initiative - displays a willingness to take on responsibilities and challenges
  • Analytical Thinking - analyzes information and uses logic to address work-related issues and problems
  • Attention to Detail - careful about detail and thorough in completing work tasks
  • Achievement/Effort establish/maintain personally challenging achievement goals and exerting effort toward mastering tasks
  • Innovation - use creativity/alternative thinking to develop new ideas for and answers to work-related problems.
FCC Behavioral Health
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